Platba a doprava / Terms and Conditions

Způsob placení:

Dobírkou po ČR- za poštovné účtujeme 120 Kč a bude připočítáno k objednávce. Objednané zboží zašleme poštou a při převzetí toto zboží uhradíte v hotovosti.

Platba převodem na účet- za poštovné účtujeme 90 Kč a bude připočítáno k objednávce. Po připsání částky na náš účet zašleme zboží.

Osobní odběr v Praze z důvodu zavedení EET je možný osobní odběr pouze po uhrazení platby předem na účet.

Ihned po připsání platby na účet je možné zboží vyzvednout.


EU- zasíláme pouze po zaplacení předem – platba na účet v EUR !!

V objednávce uvádějte vždy e-mail, na který zašleme konečnou cenu objednávky spolu s údaji potřebnými k převodu peněz. Ihned po připsání peněžní částky na účet zasíláme pojištěný doporučený nebo ekonomický balík. Veškeré poplatky spojené s převodem peněz hradí zákazník.



Ways of payment:

EU – shipping is only conducted after payment has reached our accounts. Shipping is insured and arranged for delivery by signature.

The goods are sent at the cost of a general postal fee of EUR 10.99. Should the customer be interested in express sending, this is available at a cost of EUR 18.

Outside EU - should shipping be required, contact us on info@spiralshop.czThe cost of such postal fee will be determined depending on the weight of the order.

 

Returns:

All goods are, as per the stipulated regulation, returnable for up to 24 months. 

The returns are not applicable should the damage be caused by incorrect use or tear and wear.

All returns must contain the following: written clarification of why the product is being returned, original receipt of payment and email address on which the customer is contactable on.

The goods must not be returned dirty and appropriate packaging must be ensured so no damage is caused during transit and delivery of the item. The return will be processed within 30 working days of receipt of the goods as per the stipulated regulation.

 

Should there be a mistake from our side where we incorrectly send wrong size or color of ordered product, we will be liable for costs relating to resending of the order, or should the customer prefer, a refund.

In case the goods dont fit or are not exactly what the customer is looking for, it is possible to return the goods withing first 14 working days of receipt. In such case the goods must be sent back with the original receipt of payment, account number where the funds relating to the return should be sent, email address on which the customer is contactable. Shipping of returned goods must be arranged for delivery by signature. The goods applicable for this return within first 14 working days must show no signs of tear and wear and must be re-saleable. The return payment will be processed within 15 working days after receipt of the goods. Postal fees relating to this return are not refundable. Customer is liable for all shipping costs relating to the returns.